Copyright © PeerMetals 2025
At PeerMetals, we prioritize providing exceptional support to ensure buyers have a smooth and enjoyable experience on our platform. Whether you have a question, want to make a suggestion, need assistance with an order, or encounter an issue, our customer service team is here to help.
Contacting support is as straightforward as visiting our Contact Us page.
On the Contact Us page, you can chat or have an over the phone conversation with our customer support representatives live Monday through Friday, 9am to 6pm, Eastern Standard Time.
When our customer support representatives are offline, our smart AI chat bot will be there to assist you with knowledge about the website, and your account.
Alternatively, you can use the Support Center on the Contact Us page. Provide your details, and you will be assigned a support representative, and they will reach out to you through email or phone call, depending on the problem.
Our support team frequently assists buyers with:
Order Issues: Resolve problems such as delayed shipments, incorrect items, or missing packages.
Refunds and Returns: Learn about eligibility and the process for refunds or returning items.
Payment Questions: Get answers to inquiries about payment processing, failed transactions, or billing issues.
Platform Features: Guidance on how to use PeerMetals features like direct messaging, offers, and more.
Account Assistance: Help with account management, including password resets and profile updates.
Quick Response Times: Our goal is to respond to all inquiries within 24 hours.
Personalized Support: Each inquiry is handled by a trained support team member to provide tailored assistance.
Follow-Up Communication: We ensure that your issue is fully resolved, with follow-up emails or messages as necessary.
To help us assist you more effectively, consider the following tips:
Be Specific: Provide detailed information about your issue, including order numbers, screenshots, or any relevant documentation.
Use the Correct Channel: For urgent matters, use live chat or call us. For general inquiries, the Support Center works best.
Check FAQs First: Many common questions are answered in our Help Center, which you can access anytime.
We’re here to make your experience with PeerMetals as smooth as possible. No matter the issue, big or small, our team is ready to assist you. Contact us today through the method most convenient for you!
