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Best Practices For Sellers

Selling successfully on PeerMetals requires a combination of professionalism, clear communication, and attention to detail. Follow these best practices to maximize your sales and maintain a positive reputation on the platform.


1. Create High-Quality Listings

  • Clear Photos and Videos: Use high-resolution images and videos that showcase the item’s details. Include multiple angles and close-ups of key features.

  • Accurate Descriptions: Provide detailed, honest descriptions of your items, including condition, weight, purity, and any certifications or grading.

  • Competitive Pricing: Research similar listings to price your items competitively while considering their unique qualities.


2. Ship Quickly and Securely

  • Timely Shipping: Ship orders within the 72 hours to ensure buyer satisfaction and staying within platform guidelines.

  • Proper Packaging: Use secure packaging materials to protect items during transit.

  • Take Photos: Make sure to take plenty of photos as evidence of the item that is going into the package, the package itself, and whatever else you think may be useful.


3. Communicate Professionally

  • Prompt Responses: Reply to buyer inquiries quickly and courteously.

  • Resolve Issues: Address any buyer concerns or complaints with professionalism to maintain positive relationships.

  • Keep Buyers Updated: Notify buyers of shipping delays or other issues as soon as possible.


4. Build Trust with Buyers

  • Earn Positive Reviews: Deliver quality items and excellent service to encourage buyers to leave favorable feedback.

  • Maintain Transparency: Keep a clear, open line of communication about shipments with sellers.

  • Be Honest: Represent your items accurately to ensure buyer satisfaction and minimize disputes.


5. Stay Organized

  • Track Your Inventory: Maintain an up-to-date inventory to prevent overselling or listing unavailable items.

  • Review Listings Regularly: Check your listings periodically for accuracy and to update any necessary details.

  • Monitor Performance: Use the Seller Hub’s analytics tools to evaluate your sales performance and identify areas for improvement.


6. Engage with the Community

  • Participate in Discussions: Take initiative in the community on PeerMetals providing other users with value to elevate your credibility and trustworthiness on the platform.

  • Support Other Sellers: Collaborate with fellow sellers to learn and grow within the platform.

  • Utilize Feedback: Actively seek and act on feedback from buyers and PeerMetals to improve your selling experience.


7. Understand Platform Policies

  • Know the Rules: Familiarize yourself with PeerMetals’ guidelines, including policies on prohibited items, returns, and dispute resolution.

  • Follow Fee Structures: Be aware of the fees and ensure you factor them into your pricing strategy.

  • Stay Informed: Keep up with platform updates and new features to leverage them for your benefit.


Need Help?

If you have any questions or concerns about seller best practices, our support team is here to assist you. Visit our contact us page for more help.

Best Practices For Sellers | PeerMetals Help Center