Support tickets are the best way to report issues that need detailed investigation. Here's how to create one for the fastest possible resolution.

Step-by-Step

1. Go to the Contact page.

2. Select whether you're a Buyer or a Seller.

3. Choose the most relevant category for your issue.

4. Fill in your name, email and phone number.

5. Write a detailed description of your issue.

6. Include your order number if the issue is related to a specific order.

7. Attach screenshots, photos or documents that support your request.

8. Click Submit to create your ticket.

Ticket Categories

For Buyers: Order Issues, Payment Problems, Product Inquiry, Delivery Status, Return Request, Technical Support, Feature Request, Account Issues, Report Fraud.

For Sellers: Seller Verification, Payment Settlement, Listing Issues, Account Management, Feature Request, Marketing Support, Auction Issues, Report Fraud, Commission Inquiry, Compliance Questions, Technical Integration.

After Submitting

• You'll receive a confirmation email with your ticket number.

• Track your ticket status at My Tickets.

• You'll be notified when our team responds.

Tips for Faster Resolution

• Include the order number for any order-related ticket.

• Attach screenshots for any visual or technical issue.

• Pick the correct category - it determines which team handles the ticket.

Need Help?

If you have any questions or concerns, visit our Contact Us page on the PeerMetals website for assistance. Our support team is here to help!