Managing a Compromised Account

At PeerMetals, account security is a top priority. If you believe your account has been accessed without your permission or you notice suspicious activity, it’s important to act quickly. This guide will walk you through the steps to take if your account is compromised, and how to help prevent future unauthorized access.

1. Signs Your Account May Be Compromised

Watch for the following warning signs:

• Unexpected Login Activity: You see logins from unfamiliar devices or locations.

• Changed Account Details: Your email, password, or linked payment information has been altered.

• Unauthorized Listings or Messages: Listings appear that you didn’t create, or messages are sent without your knowledge.

• Missing Funds: Funds are withdrawn or used without your authorization.

2. Immediate Actions to Take

If you suspect your account is compromised, take the following steps right away:

• Change Your Password: Log in (if possible) and immediately update your password to something strong and unique.

• Check Account Information: Review and update your email, password, and payment details to ensure they’re correct.

• Report the Issue: Contact PeerMetals support immediately so we can secure your account.

3. If You Can’t Log In

If you're locked out of your account:

• Use Password Recovery: Try resetting your password using the “Forgot Password?” option.

• Contact Support: If recovery doesn’t work, reach out to our support team with your email and any relevant details so we can verify your identity and restore access.

4. What PeerMetals Will Do

Once we receive your report:

• Lock the Account Temporarily: We may restrict access while investigating to prevent further unauthorized actions.

• Review Activity: Our team will review login history, account changes, and any suspicious activity.

• Restore Control: After verifying your identity, we’ll help restore full access and guide you on additional steps to secure your account.

5. Tips for Preventing Future Compromise

Protect your account with these best practices:

• Use a Strong, Unique Password: Avoid reusing passwords across platforms.

• Enable Two-Factor Authentication (2FA): Adds an extra layer of protection to your account.

• Monitor Account Activity: Regularly check your login history and account settings.

• Be Cautious of Phishing: Never click suspicious links or provide login details through unofficial messages.

Need Help?

If you have any questions or concerns, visit our Contact Us page on the PeerMetals website for assistance. Our support team is here to help!