Printed the wrong label or need to cancel a shipment? Sellers can request a void directly from the Seller Hub - no support ticket needed to start the process.

When You Can Void a Label

• The label has not been scanned by the carrier.

• The package has not been dropped off at USPS.

• The request is submitted within the carrier's void window (typically 14-28 days after purchase).

How to Request a Void (Self-Service)

1. Go to the Shipping page in the Seller Hub.

2. Select the order(s) with the label you want to void.

3. Click Request Void Label and add a short reason.

4. Submit - your request is sent to PeerMetals for review.

5. Track the status of all your void requests on the same page.

After the Void Is Approved

• The label cost is refunded to your seller balance once the carrier confirms the void.

• Carrier voids can take up to 14 days to fully settle.

• You'll need to generate a new label if you still intend to ship the order.

Important Notes

• Labels that have already been scanned or used cannot be voided.

• If the package was dropped off by mistake, contact the carrier first - the refund depends on their decision.

• Need help with a more complex situation? Contact support and include your order number.

Need Help?

If you have any questions or concerns, visit our Contact Us page on the PeerMetals website for assistance. Our support team is here to help!