At PeerMetals, we strive to handle refunds fairly and promptly. Here's everything you need to know about the refund process.

Refund Eligibility

• Item not received within the estimated delivery window.

• Item significantly not as described in the listing.

• Damaged items due to poor packaging or shipping mishandling.

• Counterfeit items that are not authentic as listed.

Refund Processing Times

• Credit/Debit Cards: Refunds typically appear in 5-10 business days.

• Bank Transfers: Refunds may take 5-10 business days to process.

• The refund will appear on the same payment method used for the original purchase.

What Gets Refunded

• The item price is refunded in full for qualifying claims.

• Shipping fees are generally not refundable unless the seller was at fault.

• Processing fees are not refundable.

• Partial refunds may be issued in cases where a compromise is reached between buyer and seller.

How to Check Your Refund Status

Visit your Orders page to see the status of any refund. You can also check your Transaction History for a complete record of all payments and refunds.

Need Help?

If you have any questions or concerns, visit our Contact Us page on the PeerMetals website for assistance. Our support team is here to help!