If there's a problem with your order, PeerMetals makes it easy to request a refund. Follow these steps to get started.

Step-by-Step Process

1. Contact the Seller First: Many issues can be resolved directly. Use Direct Messaging to explain the problem and request a resolution.

2. Open a Case: If the seller doesn't respond within 48 hours, go to your Orders page, select the order, and click "Report a Problem."

3. Provide Documentation: Include photos, descriptions, and any evidence supporting your claim.

4. Wait for Review: Our support team will review your case and work with the seller to reach a resolution.

Time Limits

• Refund requests should be submitted within 3 days of receiving your order.

• For packages lost in transit, you can file once tracking hasn't moved for 5 business days, or it's 5 business days past the estimated delivery date. For packages marked "Delivered" that you didn't receive, file within 3 days. See Lost, Stolen & Damaged Packages.

What to Provide

• Clear photos of the item and any damage.

• Screenshots of the listing showing what was described.

• A clear description of the issue.

• Your order number and relevant tracking information.

Need Help?

If you have any questions or concerns, visit our Contact Us page on the PeerMetals website for assistance. Our support team is here to help!