PeerMetals holds sellers to high standards to ensure a trustworthy marketplace. In some cases, penalties may be applied to seller accounts, which can result in negative balances.

What Causes Penalties

• Chargebacks: When a buyer disputes a charge with their bank and it's ruled in their favor.

• Refunds issued after payout: If a refund is processed after you've already been paid.

• Policy violations: Selling prohibited items, shipping delays, or misrepresentation.

• Failed shipping: Orders that aren't shipped within the required timeframe.

How Negative Balances Work

• When a penalty exceeds your available balance, your account goes into a negative balance.

• Future earnings will be applied to recover the negative balance before new payouts are sent.

• Your account may have limited functionality until the balance is resolved.

How to Resolve

• Continue selling—future earnings will automatically offset the negative balance.

• Contact support if you believe a penalty was applied in error.

• Review your Penalties page for a full breakdown of charges.

Need Help?

If you have any questions or concerns, visit our Contact Us page on the PeerMetals website for assistance. Our support team is here to help!