PeerMetals offers multiple ways to get help. Whether you have a question about an order, need technical assistance, or want to report an issue, here are all the ways to reach us.

Support Channels

• Live Chat: Click the chat icon on any page to start a real-time conversation with our support team. Available for quick questions and immediate assistance.

• Support Tickets: Submit a detailed request through our Contact page. Best for complex issues that need investigation.

• Help Center: Browse our Help Center for self-service articles covering common questions.

When to Use Which Channel

• Quick questions (order status, account help) → Live Chat

• Detailed issues (refunds, disputes, account problems) → Support Ticket

• How-to questions → Help Center articles

• Feature ideas → Feature Request

• Technical bugs → Bug Report

Tips for Faster Resolution

• Include your order number when contacting about an order issue.

• Provide screenshots when reporting visual or technical issues.

• Choose the correct category when submitting a ticket for faster routing.

Need Help?

If you have any questions or concerns, visit our Contact Us page on the PeerMetals website for assistance. Our support team is here to help!