Order Tracking Information

Tracking your order on PeerMetals is simple and ensures you stay informed every step of the way. Whether you're waiting for a collectible coin or precious metal bullion, we make it easy to monitor your shipment.

How to Track Your Order

1. Log Into Your Account:

   Access the "Orders" section in your account dashboard.

   

2. Locate Your Order:

   Find the specific order you wish to track and click on it to view the details.

   

3. View Tracking Information:

   • Your order's tracking number will be displayed in the order details.

   • Click on the "Track Package" button to be redirected to the carrier’s website for real-time updates.

     

4. Email Notifications:

   • Tracking information is also included in your order confirmation and shipping notification emails.

   • Use the link provided in these emails to track your package.

     

Understanding Tracking Status Updates

• Order Placed:

  Your order has been successfully placed and is being prepared by the seller.

• Payment Confirmed:

  Payment for your order has been processed and confirmed.

• Processing:

  The seller is preparing your order for shipment.

• Shipped:

  The order has been handed over to the carrier and is on its way to you.

• Delivered:

  The package has been successfully delivered to your specified address.

What to Do If Tracking Information is Missing

1. Allow Processing Time:

   Tracking details may take up to 24 hours to appear after shipment.

2. Contact the Seller:

   Use direct messaging to ask the seller for an update or clarification.

3. Reach Out to PeerMetals Support:

   If tracking information is unavailable for more than 48 hours after shipping confirmation, contact our support team for assistance.

Tips for a Smooth Tracking Experience

• Double-Check Your Email:

  Ensure you’re receiving notifications from PeerMetals by checking your email inbox and spam folder.

• Save Your Tracking Number:

  Keep a record of the tracking number for easy access.

• Monitor Regularly:

  Check the carrier’s website periodically for the most accurate updates.

Frequently Asked Questions

Q: What if my tracking shows "Delivered" but I haven’t received my package?

A: Check with neighbors or your building’s delivery area. If you still cannot locate the package, contact the shipping carrier and PeerMetals support for further assistance.

Q: Can I change my delivery address after the package has shipped?

A: Address changes after shipment are generally not possible. Contact the carrier directly to inquire about rerouting options.

Q: How long should I wait before reporting a lost package?

A: If your package hasn’t arrived within 7 days of the estimated delivery date, reach out to PeerMetals support to report it as lost.

Need Help?

If you have any questions or concerns about order tracking, our support team is here to assist you. Visit our contact us page for more help.

Stay informed and enjoy peace of mind knowing you can track your order at every stage of its journey with PeerMetals!