Need to cancel an order? You can ask to cancel as long as the order hasn't shipped yet. Here's how.

When an Order Can Be Cancelled

• The seller hasn't created a shipping label yet. On your order page, the order still shows as Pending or Processing.

• Once a label is created or the package is in the mail, the order usually can't be cancelled. See How Refunds Work for your options after an order ships.

How to Request a Cancellation

1. Act quickly. Many sellers ship quickly, sometimes the same day.

2. Message the seller through PeerMetals messages and ask them not to ship the order.

3. Contact support through our Contact Us page or live chat. Include your order number and the reason you'd like to cancel.

4. We'll confirm with you once the cancellation is approved and your refund is issued.

Your Refund

• For orders cancelled before they ship, you're refunded the order total minus the processing fee. This includes shipping, sales tax, and any Shipping Insurance or signature confirmation you paid for.

• The refund goes back to your original payment method. For timing by payment method, see How Refunds Work.

• A cancelled order shows as Cancelled on your Orders page.

For Sellers

• If a buyer asks you to cancel, don't ship the order, and don't create a label. If you already created one, you can void it from the Shipping page.

• If you can't fulfill an order, for example because the item is out of stock, contact support so we can cancel it and refund the buyer.

Need Help?

If you're not sure whether your order can still be cancelled, visit our Contact Us page and include your order number. Our support team is here to help!