Counterfeit Policy

At PeerMetals, we are committed to maintaining the integrity of our marketplace by strictly prohibiting the sale of counterfeit or fraudulent items. This policy outlines how we handle counterfeit items and provides guidance to ensure a safe and authentic trading experience.

1. Definition of Counterfeit Items

• Counterfeit items are unauthorized reproductions or imitations of genuine products, including but not limited to:

  • Fake coins or bullion bars designed to mimic legitimate mints or brands.

  • Items with altered purity, weight, or markings to mislead buyers.

  • Items claiming to be a certain metal type but is actually not.

  • Misrepresented collectibles, such as non-authentic numismatic coins.

2. Seller Responsibilities

• Authenticity: Sellers must ensure all items listed for sale are genuine and accurately described.

• Accurate Descriptions: Clearly state the condition, origin, and any certifications or grading associated with the item.

• Prohibited Listings: Do not list items that are replicas, counterfeit, or fraudulent under any circumstances.

3. Buyer Protections

• Guaranteed Authenticity: Buyers are protected under PeerMetals’ Buyer Protection Policy for counterfeit claims.

• Reporting Suspicious Items: Buyers are encouraged to report any listings they believe may be counterfeit.

• Resolution Process: In cases where a counterfeit claim is verified, buyers will receive a refund for their item.

4. Reporting Counterfeit Items

• Use the "Report" button on any suspicious listing to alert PeerMetals.

  

5. Consequences for Sellers

• Listing Removal: Counterfeit items will be removed immediately upon confirmation.

• Account Suspension or Ban: Sellers found violating this policy may face temporary or permanent suspension of their account.

• Legal Action: PeerMetals reserves the right to pursue legal action in cases of repeated or intentional fraud.

6. How PeerMetals Handles Counterfeit Claims

• Investigation: Our team will review all claims and may contact both parties for additional information.

• Verification: PeerMetals may involve third-party experts to verify authenticity.

• Resolution: If the item is confirmed counterfeit, appropriate actions will be taken, including buyer reimbursement and seller penalties.

Protecting the Marketplace

PeerMetals is dedicated to creating a secure and trustworthy environment for all users. By adhering to this policy, sellers and buyers can contribute to a marketplace that values authenticity and transparency.

Need Help?

If you have any questions or concerns about the Counterfeit Policy, our support team is here to assist you. Visit our contact us page for more help.